本协议适用于 SwitCloud APP 当前版本及其配套服务。若中文与英文版本存在差异，以中文版本为准。
1. 协议的接受与生效
本《用户协议》由广东权嘉集团有限公司及其运营团队与 SwitCloud 用户共同订立。您在注册、登录、勾选同意、访问或实际使用 SwitCloud APP 及相关服务时，即表示您已经阅读、理解并同意受本协议约束。
若您不同意本协议全部或部分条款，请立即停止注册、登录或继续使用 SwitCloud 服务。
2. 服务说明
SwitCloud 是面向网络设备管理场景的移动应用，主要提供以下服务：
账号与项目管理
支持手机号或邮箱登录、用户资料维护、项目创建与管理。
设备接入与绑定
支持扫码绑定、输入 SN 绑定、本地发现等设备接入方式。
设备运维与配置
支持查看设备详情、端口配置、PoE 管理、VLAN、风暴抑制、生成树协议等功能。
消息与支持
支持消息查看、问题反馈、头像上传和相关客户服务。
3. 账号注册、使用资格与安全
- 您应当提供真实、准确、完整且持续有效的注册资料，并及时更新。
- 您应妥善保管账号、密码、验证码、登录凭证及设备访问权限，不得转让、出借、出售或共享给未经授权的第三方。
- 如发现账号被盗用、异常登录或其他安全事件，您应立即通过客服邮箱或 App 内渠道通知我们。
- 如您代表企业、组织或客户使用本服务，您应确保自己已获得必要授权。
4. 权限与功能使用
SwitCloud 在您主动使用相关功能时，可能需要访问以下系统能力：
- 摄像头：用于扫码绑定设备。
- 相册读取：用于选择并上传头像。
- 相册写入：用于您主动保存图片时写入系统相册。
若您关闭相关权限，某些功能可能无法正常使用，但不影响其他基础功能在可行范围内继续提供。
5. 您的使用规范
您在使用 SwitCloud 服务时，不得从事以下行为：
- 违反适用法律法规、监管要求或公序良俗。
- 未获授权管理、接入、监控、修改、重启或配置他人设备、账号或网络环境。
- 上传、传播恶意代码、木马、病毒或其他有害程序。
- 对本应用、接口、服务器或相关系统实施反向工程、抓包攻击、渗透、扫描、绕过权限或其他破坏行为。
- 冒用他人身份、盗用他人资料、伪造设备信息或扰乱服务正常运行。
6. 设备管理与数据责任
- 您应确保自己对所管理的交换机、路由器或其他网络设备拥有合法管理权限。
- 您应自行评估配置变更、PoE 操作、端口策略调整、VLAN 配置等行为可能对网络可用性带来的影响。
- 因您操作不当、配置错误、密码泄露、授权失效、设备故障或网络中断导致的业务风险和损失，由您自行承担。
- 您应自行对关键配置、日志和业务数据做好备份与审计安排。
7. 知识产权与软件许可
SwitCloud APP、相关接口、页面设计、文档、商标、代码及其他知识产权内容均归广东权嘉集团有限公司或其合法权利人所有。
在您遵守本协议的前提下，我们授予您一项有限的、可撤销的、不可转让的、非排他性的使用许可，仅供您在授权场景内使用本应用及相关服务。未经书面许可，您不得复制、分发、修改、出租、出售、反向工程或用于其他商业化目的。
8. 隐私与数据处理
我们会按照单独发布的《隐私政策》处理您的个人信息和业务相关数据。您使用本服务即表示您已阅读并理解该隐私政策。
如您使用私有化部署、企业自管服务器或其他本地化部署模式，数据处理边界还将受到您自身部署方案、管理员策略及服务器配置的影响。
9. 服务变更、中断或终止
- 我们有权基于产品迭代、安全治理、法律要求或运营安排，对功能、界面、接口、服务方式进行调整。
- 因维护、升级、故障修复或第三方依赖变动，服务可能出现临时中断或功能限制。
- 若您违反本协议、法律法规或存在明显安全风险，我们有权暂停或终止向您提供全部或部分服务。
10. 免责声明与责任限制
SwitCloud 将在现有技术能力和合理商业努力范围内提供服务，但不保证服务持续不中断、绝对无错误或绝对安全。
在适用法律允许的范围内，对于因以下原因导致的损失，我们不承担责任或仅承担法律规定的最低责任：
- 不可抗力、政策变化、电力中断、网络运营商故障。
- 设备硬件故障、第三方服务异常、您自身网络环境问题。
- 您未经授权操作设备、错误配置、误删数据或未做备份。
- 您未妥善保管账号、密码、验证码、管理权限而产生的后果。
11. 法律适用、争议解决与联系我们
本协议的订立、效力、解释、履行及争议解决适用中华人民共和国法律。双方应优先通过友好协商解决争议；协商不成的，任一方可向有管辖权的中国法院或法律允许的争议解决机构提起处理。
如您对本协议有任何疑问，可通过以下方式联系我们，或访问官网 https://blkeyboard.com/ 及管理后台 https://switch.kavlorn.com/：
- 公司名称：广东权嘉集团有限公司
- 品牌/产品：SwitCloud
- 联系邮箱：lsa@tshieldswitch.com
- 联系电话：0752-3204278
- 官网：https://blkeyboard.com/
- 管理后台：https://switch.kavlorn.com/
- 联系地址：广东省惠州市惠阳区皇后村力合优科2A栋8楼
This bilingual agreement applies to the current SwitCloud app and related services. In case of any inconsistency, the Chinese version shall prevail.
1. Acceptance and Effectiveness
This User Agreement is entered into by Guangdong Quanjia Group Co., Ltd. and the users of SwitCloud. By registering, signing in, checking the consent box, accessing, or otherwise using the SwitCloud application and related services, you confirm that you have read, understood, and agreed to be bound by this Agreement.
If you do not agree to all or part of this Agreement, you must stop registering for, signing in to, or continuing to use SwitCloud.
2. Services
SwitCloud is a mobile application for network device management and may provide, among others, the following services:
Account and project management
Phone or email login, profile maintenance, project creation, and project management.
Device onboarding and binding
QR-based binding, serial number binding, and local device discovery.
Operations and configuration
Device details, port configuration, PoE management, VLAN, storm control, and spanning tree configuration.
Messages and support
Message viewing, feedback submission, avatar upload, and customer support.
3. Account Registration, Eligibility, and Security
- You must provide true, accurate, complete, and up-to-date registration information.
- You must keep your account, password, verification credentials, login tokens, and device management permissions secure, and you may not transfer, lend, sell, or share them with unauthorized third parties.
- If you discover unauthorized use, abnormal login activity, or another security incident, you must notify us promptly through the support channels.
- If you use the service on behalf of an enterprise, organization, or customer, you represent that you have obtained the required authorization.
4. Permissions and Feature Use
When you actively use certain features, SwitCloud may need access to the following device capabilities:
- Camera: to scan QR codes for device binding.
- Photo library read access: to choose and upload an avatar image.
- Photo library add access: to save images to the system album when you choose to do so.
If you disable those permissions, certain related features may not function properly, although other basic features may remain available where technically feasible.
5. Acceptable Use
When using SwitCloud, you must not:
- Violate applicable law, regulation, regulatory requirement, or public policy.
- Manage, access, monitor, modify, reboot, or configure devices, accounts, or networks that you are not authorized to control.
- Upload or distribute malware, viruses, Trojan horses, or other harmful code.
- Reverse engineer, attack, scan, bypass permissions on, or otherwise damage the application, APIs, servers, or related systems.
- Impersonate others, misuse data, forge device information, or interfere with the normal operation of the service.
6. Device Management and Data Responsibility
- You are responsible for ensuring that you have lawful authority to manage the switches, routers, or other network devices connected to the service.
- You must assess the operational impact of configuration changes, PoE actions, port policy changes, VLAN settings, and similar actions before applying them.
- You are solely responsible for business risks and losses caused by misoperation, misconfiguration, credential leakage, invalid authorization, hardware failure, or network interruption on your side.
- You should maintain your own backup, audit, and recovery arrangements for critical configurations, logs, and operational data.
7. Intellectual Property and License
All intellectual property rights in the SwitCloud application, related APIs, visual design, documents, trademarks, code, and other protected content belong to Guangdong Quanjia Group Co., Ltd. or its lawful rights holders.
Subject to your compliance with this Agreement, we grant you a limited, revocable, non-transferable, non-exclusive license to use the application only within authorized scenarios. Without written permission, you may not copy, distribute, modify, rent, sell, reverse engineer, or otherwise exploit the application for unauthorized commercial purposes.
8. Privacy and Data Handling
We handle personal information and service-related data in accordance with our separate Privacy Policy. By using the service, you confirm that you have read and understood that policy.
If you use private deployment, enterprise-managed servers, or other local deployment modes, the boundary of data processing may also depend on your own deployment plan, administrator rules, and server configuration.
9. Service Changes, Suspension, or Termination
- We may adjust features, interfaces, APIs, or service methods due to product iteration, security governance, legal requirements, or operational arrangements.
- Temporary interruption or reduced functionality may occur because of maintenance, upgrades, issue remediation, or changes to third-party dependencies.
- If you violate this Agreement, applicable law, or create a clear security risk, we may suspend or terminate part or all of the service available to you.
10. Disclaimer and Limitation of Liability
SwitCloud is provided on the basis of current technical capabilities and reasonable commercial efforts. We do not guarantee uninterrupted service, error-free operation, or absolute security.
To the extent permitted by applicable law, we are not liable, or are liable only to the minimum extent required by law, for losses caused by:
- Force majeure, policy changes, power failure, or telecom/network operator failure.
- Hardware failure, third-party service disruptions, or problems in your own network environment.
- Unauthorized operation of devices, incorrect configuration, mistaken deletion, or lack of backup on your side.
- Failure to properly protect your account, password, verification credentials, or management permissions.
11. Governing Law, Dispute Resolution, and Contact
This Agreement shall be governed by the laws of the People's Republic of China with respect to its formation, validity, interpretation, performance, and dispute resolution. The parties shall first attempt to resolve disputes through friendly consultation. If that fails, either party may submit the dispute to a competent court in China or another dispute-resolution body permitted by law.
If you have any questions about this Agreement, please contact us or visit https://blkeyboard.com/ and the admin console at https://switch.kavlorn.com/:
- Legal entity: Guangdong Quanjia Group Co., Ltd.
- Brand/Product: SwitCloud
- Email: lsa@tshieldswitch.com
- Phone: 0752-3204278
- Website: https://blkeyboard.com/
- Admin Console: https://switch.kavlorn.com/
- Address: 8F, Building 2A, Lihe Youke, Huanghou Village, Huiyang District, Huizhou, Guangdong, China